Assertiveness & Self-Confident
Module One: Getting Started
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Workshop Objectives
Module Two: What Does Self-Confidence Mean To You?
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What is Assertiveness?
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What is Self-Confidence?
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The Four Styles
Module Three: Obstacles to Our Goals
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Types of Negative Thinking
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Case Study
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Personal Application
Module Four: Communication Skills
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Listening and Hearing: They Aren"t the Same Thing
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Asking Questions
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Body Language
Module Five: The Importance of Goal Setting
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Why Goal Setting is Important
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Setting SMART Goals
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Our Challenge to You
Module Six: Feeling the Part
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Identifying Your Worth
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Creating Positive Self-Talk
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Identifying and Addressing Strengths and Weaknesses
Module Seven: Looking the Part
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The Importance of Appearance
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The Role of Body Language
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First Impressions Count!
Module Eight: Sounding the Part
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It"s How You Say It
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Sounding Confident
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Using "I" Messages
Module Nine: Powerful Presentations
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What to Do When You"re on the Spot
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Using STAR To Make Your Case
Module Ten: Coping Techniques
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Building Rapport
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Expressing Disagreement
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Coming to Consensus
Module Eleven: Dealing with Difficult Behavior
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Dealing with Difficult Situations
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Key Tactics
Module Twelve: Wrapping Up
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Words from the Wise
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Review of Parking Lot
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Lessons Learned
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Completion of Action Plans and Evaluations