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 Module One: Getting Started​

• Workshop Objectives

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Module Two: What Does Self-Confidence Mean To You?

• What is Assertiveness?

• What is Self-Confidence?

• The Four Styles

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Module Three: Obstacles to Our Goals

• Types of Negative Thinking

• Case Study

• Personal Application

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Module Four: Communication Skills

• Listening and Hearing: They Aren"t the Same Thing

• Asking Questions

• Body Language

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Module Five: The Importance of Goal Setting

• Why Goal Setting is Important

• Setting SMART Goals

• Our Challenge to You

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Module Six: Feeling the Part

• Identifying Your Worth

• Creating Positive Self-Talk

• Identifying and Addressing Strengths and Weaknesses

Module Seven: Looking the Part

• The Importance of Appearance

• The Role of Body Language

• First Impressions Count!

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Module Eight: Sounding the Part

• It"s How You Say It

• Sounding Confident

• Using "I" Messages

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Module Nine: Powerful Presentations

• What to Do When You"re on the Spot

• Using STAR To Make Your Case

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Module Ten: Coping Techniques

• Building Rapport

• Expressing Disagreement

• Coming to Consensus

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Module Eleven: Dealing with Difficult Behavior

• Dealing with Difficult Situations

• Key Tactics

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Module Twelve: Wrapping Up

• Words from the Wise

• Review of Parking Lot

• Lessons Learned

• Completion of Action Plans and Evaluations