Module One: Getting Started

  • Workshop Objectives

Module Two: What Does Self-Confidence Mean To You?

  • What is Assertiveness?

  • What is Self-Confidence?

  • The Four Styles

Module Three: Obstacles to Our Goals

  • Types of Negative Thinking

  • Case Study

  • Personal Application

Module Four: Communication Skills

  • Listening and Hearing: They Aren"t the Same Thing

  • Asking Questions

  • Body Language

Module Five: The Importance of Goal Setting

  • Why Goal Setting is Important

  • Setting SMART Goals

  • Our Challenge to You

Module Six: Feeling the Part

  • Identifying Your Worth

  • Creating Positive Self-Talk

  • Identifying and Addressing Strengths and Weaknesses

Module Seven: Looking the Part

  • The Importance of Appearance

  • The Role of Body Language

  • First Impressions Count!

Module Eight: Sounding the Part

  • It"s How You Say It

  • Sounding Confident

  • Using "I" Messages

Module Nine: Powerful Presentations

  • What to Do When You"re on the Spot

  • Using STAR To Make Your Case

Module Ten: Coping Techniques

  • Building Rapport

  • Expressing Disagreement

  • Coming to Consensus

Module Eleven: Dealing with Difficult Behavior

  • Dealing with Difficult Situations

  • Key Tactics

Module Twelve: Wrapping Up

  • Words from the Wise

  • Review of Parking Lot

  • Lessons Learned

  • Completion of Action Plans and Evaluations