Module One: Getting Started​

  • The Parking Lot

  • Workshop Objectives

Module Two: The Big Picture

  • What is Communication?

  • How Do We Communicate?

  • Other Factors in Communication

Module Three: Understanding Communication Barriers

  • An Overview of Common Barriers

  • Language Barriers

  • Cultural Barriers

  • Differences in Time and Place

Module Four: Paraverbal Communication Skills

  • The Power of Pitch

  • The Truth about Tone

  • The Strength of Speed

Module Five: Non-Verbal Communication

  • Understanding the Mehrabian Study

  • All About Body Language

  • Interpreting Gestures

Module Six: Speaking Like a STAR

  • S = Situation

  • T = Task

  • A = Action

  • R = Result

  • Summary

 

Module Seven: Listening Skills

  • Seven Ways to Listen Better Today

  • Understanding Active Listening

  • Sending Good Signals to Others

Module Eight: Asking Good Questions

  • Open Questions

  • Closed Questions

  • Probing Questions

Module Nine: Appreciative Inquiry

  • The Purpose of AI

  • The Four Stages

  • Examples and Case Studies

Module Ten: Mastering the Art of Conversation

  • Level One: Discussing General Topics

  • Level Two: Sharing Ideas and Perspectives

  • Level Three: Sharing Personal Experiences

  • Our Top Networking Tips

Module Eleven: Advanced Communication Skills

  • Understanding Precipitating Factors

  • Establishing Common Ground

  • Using "I" Messages

Module Twelve: Wrapping Up

  • Words from the Wise